PRIVACY POLICY

Last Updated: April 27, 2025

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store (Templates Factory), as part of the buying and selling process, we collect the personal information you give us such as your name, billing address, and email address. This information is necessary to process your transaction, deliver your digital product (WordPress template), and provide customer support.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system,¹ which aids in improving our website and services.

Email marketing (if applicable): With your explicit permission (opt-in), we may send you emails about our store, new templates, updates, and other promotional content. You can opt-out at any time.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit² card, place an order,³ or facilitate a digital product download/access, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we⁴ will either ask you directly for your⁵ expressed consent (e.g., via a checkbox) or provide you with an opportunity to say no or opt-out.

How do I withdraw my consent?

If after you opt-in (e.g., for marketing emails), you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, at any time, by contacting us at hello@templates-factory.com or mailing us at:

Templates Factory

8-Z, near trauma care center, Geetanjali Railway Colony, Bandrekar Wadi, Jogeshwari East, Mumbai, Maharashtra 400061, India

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so (e.g., by court order or governmental request) or if you violate our Terms and Conditions.

SECTION 4 – PAYMENT

We use Razorpay for processing payments on our website. Templates Factory does not store your full credit card or debit card data on our servers.

When processing payments, your data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is used only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information⁶ is not saved by us.

Our payment gateway provider (Razorpay) adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling⁷ of credit card information by our store and its service providers.

For more insight, you may also want to⁸ read Razorpay’s terms and conditions and privacy policy on their website: https://razorpay.com

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us (such as payment gateways, potentially analytics providers, or email marketing services) will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers,⁹ particularly payment gateways like Razorpay and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them.¹⁰

Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website (templates-factory.com) or are redirected to a third-party website or application (like the Razorpay payment page), you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make¹¹ sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.¹² Your account information is protected by password, and sensitive data like credit card details during transaction processing are handled securely by our PCI-DSS compliant payment gateway (Razorpay).

SECTION 7 – COOKIES

We use cookies necessary for the functioning of our website and online store, such as maintaining your user session and shopping cart contents. These essential cookies are not typically used to personally identify you on other websites.

We may also use cookies for analytics or marketing purposes, subject to your consent where required by law. For more detailed information about the cookies we use, please refer to our separate Cookie Policy (if available) or manage your preferences through your browser settings. (Note: Consider creating a separate Cookie Policy if your use goes beyond basic session cookies.)

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state, province, or country of residence (e.g., 18 years of age in India), or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site. We do not knowingly collect personal information from minors without parental consent.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes¹³ and clarifications will take effect immediately upon their posting on the website. If we make material¹⁴ changes to this policy (e.g., how we use your data), we will notify you here that it has been updated, and potentially via email if you have provided one, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store¹⁵ (Templates Factory) is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, withdraw your consent, or simply want more information, please contact our Privacy Compliance representative at:

Email: hello@templates-factory.com

Mail:

Re: Privacy Compliance Officer

Templates Factory

8-Z, near trauma care center, Geetanjali Railway Colony, Bandrekar Wadi, Jogeshwari East, Mumbai, Maharashtra 400061, India